Greeting messages on WhatsApp Business are essential for any kind of communication with customers. They are powerful enough to let the customer decide whether to continue a conversation or not.
WhatsApp Greeting messages are very useful in each area of business communication including WhatsApp Promotions, Customer Support, & Sales.
Let’s go through some of the best WhatsApp Business Greeting Message examples that you can use in your business communication. Then you will learn how to craft a beautiful WhatsApp greeting Message with best practices.
Greeting messages are generally the first messages that businesses send to their customers on WhatsApp. These messages provide the details about the services/offerings of any business while appreciating the customer for opting in for their services.
Some scenarios where businesses send a greeting message on WhatsApp are-
In both cases, it is essential crafting a welcome message that makes customers feel a relationship with the business. It’s all about making the first impression great each time.
We’ll cover the best welcome greeting messages for:
The greeting messages examples added here can be tweaked & adjusted for any industry, goal & angle. With a large use case, you can use all these messages to greet & welcome customers on WhatsApp.
Onboarding new customers with greeting messages on WhatsApp can help you upsell more. You can offer additional services & discounts in the same message.
These are some of the greeting messages on WhatsApp that you can copy & use for your WhatsApp Business Account.
A welcome greeting message on WhatsApp can help your business grow. When sent to a customer or a prospect, these WhatsApp messages make the receiver feel appreciated and are useful to boost conversion rates.
When you’re sending a WhatsApp Business message to someone, you should understand that you need to make them feel special & appreciated.
Unlike SMS, WhatsApp has an open rate of 98% so you need to leverage this advantage for your business.
WhatsApp Business provides multiple types of messages including-
So, building the right type of greeting message can help your business achieve:
An effective greeting message via WhatsApp Business should follow the best practices added below:
The job of a greeting message is to welcome your prospects or customers. You should not push a welcome message that looks like a direct promotion. The message should/can add further value to your offerings.
Always give an option to unsubscribe from your messaging list. This practice will help you maintain a healthy Quality Rating on your WhatsApp Business account.
Set the right expectations from your first welcome message. Deliver what you have written in the message. This practice will help you maintain good communication during support & sales on WhatsApp.
Transparency is another practice that you should follow. If your support team is limited, say it clearly. Because nobody likes lame excuses for a slow response.
Don’t just follow some pre-made rules or templates while crafting a WhatsApp Business Greeting message. Your messages should be professional but not so formal because the recipient isn’t reading a mail. Build empathy & connection with your greeting messages.
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