A WhatsApp Chatbot is a software program that uses artificial intelligence and pre-programmed data to automate tasks. It was created with companies in mind who want to use the secured WhatsApp platform for chatbots.
WhatsApp Chatbot is capable of maintaining a constant tone and brand identity throughout the discussion in addition to being able to authentically emulate human conversational patterns.
This seems to be especially essential in e-commerce because WhatsApp Chatbot can successfully communicate with consumers and save a lot of time and effort in terms of customer service, marketing, and sales.
WhatsApp is a popular messaging app that is used by businesses all over the world. In Malaysia, it is becoming increasingly popular for businesses to use WhatsApp for customer communication.
However, many businesses are not taking advantage of the features that WhatsApp offers. One such feature is WhatsApp Auto Reply Bot.
The Auto Reply Bot allows businesses to reply to WhatsApp messages automatically to customers who message them. This can be a very useful tool for Malaysian businesses as it allows them to communicate with their customers quickly and easily.
People enjoy purchasing online since they are not restricted by store hours. Customers also demand greater service from you at all times and in all places.
The better you do in this area, the more sales you will be able to make and the more you will be able to surpass your competition. Using WhatsApp Auto Reply Bot will allow you to take care of your customers 24 hours a day, seven days a week without having to hire a night shift person.
WhatsApp Auto Reply Bots will be able to recognize incoming messages and provide appropriate pre-set message themes to your customers right away.
You will not have to waste time composing replies to messages one by one, and you will not have to worry about typos tarnishing your brand's image.
As a result, your customer service manager will be able to focus on other high-level duties and the money saved might be used to improve other parts of your online store.
In summary, WhatsApp Auto Reply Bot may help you improve your company's conversion rate, client happiness, and, as a result, sales and income.
WhatsApp Bot is a new way to communicate with your customers through WhatsApp. This provides an additional way for customers to communicate with businesses, in addition to the traditional customer lines like telephone, email, and live chat.
According to Digital 2021 in Malaysia, WhatsApp is the second most used social media platform, so it is no surprise that many Malaysian companies are already using this new WhatsApp Bot to provide better customer service level.
Here are some examples of companies in Malaysia that unlock WhatsApp Bot via WhatsApp Business Automation.
Pizza Hut Malaysia had already been taking orders via their website, third-party applications, and phone calls, but they knew they needed to keep up with their consumers' evolving online habits.
Consumer use of online platforms has changed from web-based to mobile, and most recently to messaging applications, during the previous decade.
According to data, 99% of Malaysians prefer to use WhatsApp compared to Facebook messenger and other mobile messaging apps.
WhatsApp Bot was used to handle food orders on the official Pizza Hut WhatsApp channel. Customers may communicate with the WhatsApp Bot, which accepts food orders and informs them of the status of their order.
The addon of data analytics gives useful information on estimated consumer geolocation, order channel, and order history. While the in-app payment processing is now accessible to allow a flawless online transaction.
Their WhatsApp Bot solution supplements Pizza Hut's existing order system, allowing the company to contact and capture consumers where they spend the majority of their time while also addressing a high volume of service requests.
Over 15% of Pizza Hut clients have switched from web or smartphone ordering to WhatsApp ordering, and the percentage continues to rise at a double-digit pace every quarter.
Thousands of orders are processed every day through the WhatsApp channel, with no friction between the brand and the customer.
The vast reach potential of a WhatsApp Bot for client orders can be seen in the figures, and Pizza Hut is able to take advantage of this by staying ahead of the messenger advertising trend.
If you go to the RinggitPlus website, they will be helping users to apply for credit cards and personal loans via WhatsApp.
You can look more closely at the green call-to-action button inside RinggitPlus's product pages to see how RinggitPlus incorporates WhatsApp into its website.
RinggitPlus decided to adopt the use of a Bot on their website, allowing them to capture leads and handle inquiries right through WhatsApp without having to hire more staff members.
All requests are handled by the WhatsApp Bot and if an immediate response is needed, it will forward the query. When contrasted to other modes like email or even phone calls, WhatsApp conversion rates are quite likely to be greater.
If you want to apply for a credit card, for example, simply click the green 'Apply Now' button and you will be redirected to WhatsApp where a Bot will begin to communicate with you.
As a forward-thinking business owner, you are likely always looking for ways to automate your sales process and make your life easier. Well, one way you can do this is by creating an Auto Reply WhatsApp Chatbot.
With 2 billion monthly active users worldwide, businesses are quickly realizing that there is a lot of potential for growth by integrating their message strategy with this mobile messenger giant.
WhatsApp Chatbot service enables you to respond to customer queries and even lead generation inquiries automatically through an interface within the platform.
As one of the top providers of social commerce solutions in Asia, LuluChat provides customized deployment services tailored specifically toward helping our customers build their own chatbots using WhatsApp Business Automation.
Businesses can utilize luluchat to set automated rules to assign conversations and send engaging messages, building a seamless automated workflow.
It’s easy to get started. Instant Set Up.
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