Answer Support Queries Faster with WhatsApp

Leverage automation to make your agents more efficient and deliver a personalized experience at scale.

Boost Customer Satisfaction

Skill-based routing ensures that each customer is connected to the best-suited agent, helping improve user experience.

Boost Customer Retention

Loyal customers are the backbone of your success and attracting new customers is more expensive than keeping existing ones.

Cut Service Costs

Chatbots can help deflect up to 80% of routine queries, saving money and freeing agents to work on higher-value tasks or more complex requests.

Real-time Collaboration Made Easy

Enable your team to work together from multiple devices, regardless of location or language with LuluChat Engage's cloud-based platform.

More focus, Less Distraction

With best-in-class multi-agent and roles management, all your conversations will be assigned directly or manually to the appropriate contacts by defined roles, working times or responsibilities.

Increase Team Efficiency

Smart supporting automation, reply templates, and enhancements allow your team to focus on the best customer experience.

Help Your Customers 24/7

Automate responses to frequently asked questions or pre-qualify new contacts with a chatbot to spend more time on complex tasks. The integrated human handover supports you to offer service without chat dead ends.